Finding the right apartment can be a challenging task, and it’s often helpful to dive into reviews from current and former residents. Located in Frisco, TX, Summit at Stonebriar Apartments has garnered an impressive overall Google reviews rating of 4.1 out of 5. Residents and visitors share mixed experiences, with reviews that highlight the best of what the community has to offer, as well as areas that need improvement. Below is a comprehensive breakdown of what makes Summit at Stonebriar appealing and where residents feel there’s room for growth.
Disclaimer: This review compilation is based on data gathered from Summit at Stonebriar Google Reviews, reflecting customer and renter experiences. The overall rating reflects the score at the time of posting this article.
The Highlights: Positive Summit at Stonebriar Reviews
Summit at Stonebriar has received praise for its outstanding maintenance team, friendly and welcoming staff, and a sense of community fostered by management. Here are some standout aspects:
Friendly and Attentive Staff
Several residents have noted the positive shift in management since Highmark Residential took over. One resident described a “meet and greet” hosted by the new team and mentioned how management, led by Jenny and Ashley, has been working proactively to address previous concerns. The new staff has been noted for their willingness to listen to residents, offering a fresh start for those who may have been dissatisfied with past management.
“Me, my wife, and my son moved here last fall. The new management team is focused on making real changes, and it shows. They are hosting another meet and greet soon, and we recommend other residents join and voice their concerns!”
Top-Notch Maintenance Team
The maintenance team at Summit at Stonebriar is frequently applauded for their quick response and diligent work. The residents have particularly highlighted their efficiency in resolving issues and their friendly approach, making them one of the top reasons why some residents enjoy living at the property.
“SHOUT OUT TO THE MAINTENANCE DEPARTMENT! They are always on top of anything that needs fixing! Best Maintenance in DFW!”
Convenient Location and Cleanliness
Summit at Stonebriar’s Frisco location makes it a prime spot for residents who want quick access to local amenities, restaurants, and shopping centers. Additionally, new residents appreciate the well-kept grounds and the cleanliness of apartments upon move-in.
“Just moved in and love it so far! Andrea was very friendly and patient, answering all our questions. The apartment was spotless when we moved in, and all repair tickets were addressed promptly. The location is super convenient, and our neighbors are very nice. Highly recommend!”
Pet-Friendly Environment and Additional Amenities
For pet owners, Summit at Stonebriar stands out as a comfortable, pet-friendly community. With reasonable rent prices, particularly for the Frisco area, residents also appreciate extra amenities like a coffee shop with free coffee and welcoming pet policies, making the complex a convenient and enjoyable place to live.
“I have two large dogs and have had an amazing experience here! The rent is fair for what you get, and everyone is super friendly. The maintenance staff treats you like royalty.”
Areas for Improvement: Negative Summit at Stonebriar Reviews
While many residents are happy with their experiences, others have highlighted some recurring issues that could be improved to enhance the resident experience at Summit at Stonebriar.
Noise Complaints and Thin Walls
One of the primary complaints is related to noise. A few residents have expressed frustration with the thin walls, which can lead to disturbances from other apartments. Noise insulation seems to be a significant issue, especially for those seeking a more family-friendly, quiet environment.
“Worst apartment complex if you’re looking for peace and quiet. The walls are so thin you can hear everything, and it’s not suitable for families. The building structure should have considered families.”
Inconsistent Summit at Stonebriar Property Maintenance
Some residents have voiced concerns over delayed maintenance for common areas, such as the garage gate, which took several months to repair. Other complaints include the unfinished paint job on the fourth floor and unpleasant odors in hallway carpets, indicating areas where common-area maintenance may not be keeping up with residents’ expectations.
“The garage gate took six months to fix, and now it’s broken again. The carpets smell, and the unfinished paint job on the fourth floor is a daily eyesore.”
Management and Communication
A few reviews mention miscommunication with the leasing office, particularly in relation to leasing applications and follow-ups. Some residents expressed frustration with unreturned phone calls and felt a lack of transparency from management when attempting to resolve issues. Despite some standout employees like Randy, some residents feel that not all staff are equally responsive or knowledgeable.
“The leasing process was a mess due to errors in my application. I felt like the office staff, except for Randy, was unhelpful and unresponsive. It took multiple calls to get any clear answers, and I eventually decided not to move forward with the lease.”
Visitor Experience and Booking Tours
A prospective resident mentioned feeling unwelcome due to an unexpected requirement to book tours in advance, which wasn’t indicated on the website. This kind of lack of clear communication might put off potential residents.
“Attempted to visit but felt unwelcome. The leasing agent seemed uninterested, and I was told I had to book a tour in advance, which was not listed on the website. Very disappointing experience.”
Mixed Summit at Stonebriar Reviews: Room for Improvement
Some reviews fall in the middle, with residents pointing out both positive experiences and areas for improvement. Common areas, like the trash rooms, have improved but still face challenges, and some residents would like to see more organized community activities and stricter rules for balcony storage to maintain the visual appeal of the property.
“The trash rooms have improved, but they could be better maintained. The carpets need to be replaced, and I would love more activities like yoga or Pilates. Some balconies are being used as storage, which isn’t visually appealing.”
Frequently Asked Questions (FAQs)
What amenities can residents enjoy at Summit at Stonebriar Apartments?
Residents of Summit at Stonebriar enjoy access to a range of amenities designed for comfort and convenience. These include an on-site coffee shop offering free coffee to residents, a fitness center, pet-friendly spaces, and a well-regarded maintenance team known for quick and efficient service.
Are the walls in Summit at Stonebriar soundproof?
One common concern noted by some residents is that the apartment walls may lack sufficient soundproofing, which can lead to noise being heard between units. If you’re sensitive to noise, you may want to discuss this with the property management to ensure an apartment location that best fits your preferences.
How responsive is the maintenance team?
The maintenance team at Summit at Stonebriar receives high praise from residents, with many mentioning their promptness and willingness to help. From small repairs to larger maintenance tasks, the team is known for being responsive and efficient in addressing resident concerns.
Is there secure parking available?
Yes, the property offers gated parking for residents; however, some reviews indicate occasional maintenance issues with the parking gate. Management appears to actively work on addressing such issues as they arise, but it may be helpful to ask about the current status if secure parking is a priority.
How can I contact someone for more information or to schedule a tour?
If you’d like more details or are ready to tour Summit at Stonebriar, please reach out to Frisco Apartment Locator. Our team is here to help answer any questions and assist you in finding the best fit for your needs.
Conclusion
Summit at Stonebriar Apartments in Frisco, TX, offers a variety of appealing features for current and prospective residents. The dedicated maintenance team, friendly staff, pet-friendly policies, and convenient location are some of the main draws for residents. However, some challenges remain, including noise insulation, consistency in maintenance of common areas, and communication issues with certain staff members.
For those considering Summit at Stonebriar, it may be beneficial to visit the property in person and ask current residents about their experiences with recent management changes. While it offers an appealing community and a range of amenities, addressing the noted areas of improvement could further enhance the resident experience.
Disclaimer: This review compilation is based on data gathered from Summit at Stonebriar Google Reviews, reflecting customer and renter experiences. The overall rating reflects the score at the time of posting this article.
